RESERVATION POLICY

Children

 

Due to our small size and intimate atmosphere, we only allow children over 12 years old in the hotel. Wooden Cabins are not adequate for kids/babies, although they are welcome in the beach & restaurant area until 8pm.

 

Pets

 

Following Sian Kaan Biosphere Reserve policy, Pets are not allowed.

 

Rates

 

Rates are in US dollars and do not include taxes (16% VAT & 3% Lodging tax).

Rates are based on occupancy of 2 people per night on king size bed.

If an extra person must be included, there is an extra charge of $100?? USD per night + taxes

Free Wi-Fi & Parking Lot.

Breakfast is not included

 

Reservations

 

100% payment including taxes is required to secure your reservation.

Credit card accepted.  (VISA, MASTERCERD, CARNET, DISCOVER, DINERS CLUB and AMEX)

 

Check in

 

We welcome our guests as of 15:00 hrs.

On Early arrival: We will gladly receive your personal effects for storage while you may enjoy our facilities. When arrivigin after 20:00 hrs, if posible please let us so we can offer you our best welcoming experience. Kindly note our night staff is limited english spoken.

 

Check Out

 

Our check-out time is 12pm (noon). In case of later departure we will gladly keep your personal effects in a storage while you enjoy the facilities of our property. Subject to availability and previous request, we will allow you to stay in your room no later than 16:00 hrs with an additional fee of 100 USD + taxes.

No-shows shall be charge as a full stay, including taxes.

 

Liability

 

The Hotel shall have no liability to the Guest and/or the Guest's invitees, visitors, employees, sub-contractors or invitees for any special, indirect, consequential loss or damage. Libelula Tululm Hotel total liability shall, wherever permitted by law, be limited to the value of this Agreement.

 

The Guest shall indemnify the Hotel against any/all liability and any claims, proceedings or damages resulting or arising from or by the booking, function, the Guest, his/her invitees, visitors or any service provider engaged by the Guest.

 

Guests are encouraged to lock their rooms at all times unattended. Guests should take note that the Hotel does not accept responsibility whatsoever for theft from the Hotel premises or from rooms in the Hotel. The Guest is advised to use the safety box located at each room to keep safe all their valuables.

 

The Guest shall be responsible for any damage caused to the rooms, furnishings, utensils and equipment therein caused by or attributable to any act, omission, default or neglect of the Guest, his/her invitees, visitors or service providers engaged by the Hotel and will pay to the Hotel on demand the amount required to make good or remedy any such damage. For the purpose of this clause, acts or omissions of the guests, invitees, employees and/or subcontractors shall be deemed acts of the Guest.

 

Allergies or Specific condition

 

Let us know in advance via email if we must be aware of any special condition or illness (allergies or other). The Hotel will provide specific service to that request.

 

Currency

(Checar si se va a cargar en usd + tax, o se hará la conversión en pesos mexicanos para incluir esta información aquí)

Booking will be made in the currency used in the country where the hotel is located. The prices shown in other currencies are only for informational purposes and are subject to exchange rate variations.

 

Handicap

 

Our facilities are not handicap adapted

 

Smoke-Free Rooms

 

We would like to ask our guests to be mindful about noise when staying with us specially after 22:00 hrs, to respect other guests.

Please note the hotel does not permit any food or alcohol drinks to be consumed or stored in the cabanas.

Only eco-friendly products such as sunscreen, sunblock, moskito repellent, shampoo, body gel, body lotion are permitted.

Aiming to respect the environment, A/C will be functionable from 9pm to 9am and we ask to shut them off on your way out.

We are not responsable for inclement weather or eventual sargasso arrival.

Electricity Restrictions: no hair dryers, hair&cloth iron.

 

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